Client Services

Access your account, manage your policies, request certificates, and get the support you need - all in one convenient location.

Client Portal

Access your policies, view documents, and manage your account online.

Access Portal

Make Payment

Pay your premium securely online for agency bill policies.

Pay Now

Certificate Requests

Request certificates of insurance quickly and easily for contracts and vendors.

Request Certificate

Service Requests

Submit policy changes, add drivers, update coverage, or request other services.

Submit Request

Report a Claim

Report an accident, loss, or incident quickly to start the claims process.

Report Claim

Secure Online Payments

Pay your insurance premiums quickly and securely online. Our payment portal is available 24/7 for your convenience.

Payment Features:

  • Secure SSL encryption for all transactions
  • Accept credit cards, debit cards, and ACH transfers
  • Instant payment confirmation and receipts
  • Available 24/7 for your convenience
  • No additional processing fees
  • Payment history and records available
Make Payment Now

Payment Information Needed

To make a payment, you'll need:

  • • Your policy number
  • • Payment amount
  • • Credit/debit card or bank account information
  • • Billing address

Note: This payment portal is for agency bill policies only. If you pay your carrier directly, please contact your insurance company.

Client Portal Access

Access your secure client portal to manage your insurance policies, view documents, make payments, and more - available from any device.

Portal Features:

  • View and download policy documents
  • Make secure online payments
  • Request certificates of insurance
  • Track claims status
  • Update contact information
  • Submit service requests

Need Help Accessing Your Portal?

If you're having trouble logging in or need to register for portal access, our team is here to help.

Call: (877) 717-7234
Email: info@pcfginsurance.com

Request Certificate of Insurance

Need a certificate of insurance for a contract or vendor? Submit your request and receive it within 24 hours.

Certificate Request Form

What You Need to Know

  • • Standard certificates are processed within 24 hours
  • • Rush requests (same day) may incur additional fees
  • • Ensure all information is accurate to avoid delays
  • • Additional insured endorsements may be required

Need Help?

If you're unsure about any requirements or need assistance with your certificate request, contact us:

Phone: (877) 717-7234

Email: certificates@pcfginsurance.com

Common Certificate Types

  • • General Liability Certificate
  • • Workers' Compensation Certificate
  • • Commercial Auto Certificate
  • • Umbrella/Excess Liability Certificate
  • • Professional Liability Certificate

Submit Service Request

Need to make changes to your policy, add coverage, or request other services? Submit your request here.

Service Request Form

Common Service Requests

Driver Changes

Add or remove drivers from your auto policy

Vehicle Updates

Add new vehicles or remove sold vehicles

Coverage Adjustments

Increase or decrease coverage limits

Business Changes

Update business information or add locations

Important Notes

  • • Some changes may affect your premium
  • • We'll provide a quote before processing changes
  • • Immediate requests may require phone confirmation
  • • Keep your policy documents updated

Report a Claim

Report an accident, loss, or incident immediately to start the claims process. Contact us for urgent claims.

Emergency Claims Reporting

For immediate assistance with urgent claims, call our claims hotline:

Call (877) 717-7234

Online Claim Report

What to Do After an Incident

  1. Ensure everyone's safety first
  2. Call emergency services if needed (911)
  3. Document the scene with photos
  4. Gather contact information from all parties
  5. Report the claim as soon as possible
  6. Do not admit fault or discuss details
  7. Contact your insurance agent

Information to Gather

  • • Driver's license numbers
  • • Insurance information
  • • Vehicle information (make, model, year, VIN)
  • • Witness contact information
  • • Police report number
  • • Photos of damage and scene

Claims Process

1
Report

Submit your claim online or by phone

2
Assignment

Claims adjuster is assigned to your case

3
Investigation

Adjuster investigates and evaluates the claim

4
Resolution

Claim is settled and payment is issued

Need Additional Support?

Our client services team is here to help with any questions or assistance you need with your insurance policies.

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